Support teams in Spain just got the clearest signal yet that the old way of doing things won’t cut it anymore.
That signal comes in the form of one of...
November 26, 2025
•
Programming
What do you think is gonna happen after I press tab when looking at this screenshot?
That’s right, its gonna do nothing and suggest something else that it...
June 2021It might not seem there's much to learn about how to work hard.
Anyone who's been to school knows what it entails, even if they
chose not to do it....
Capacity planning has always been a high-stakes exercise in customer service. If you get it wrong, you’ll feel it quickly in backlogs and SLAs.
AI changes the dynamics of capacity...
My partner Seth Levine has an important new book out today titled Capital Evolution: The New American Economy.I saw it last night at the Boulder Bookstore in the New...
Looking for the most recent regular Connections answers? Click here for today's Connections hints, as well as our daily answers and hints for The New...
On the approach to Arosa in the Graubünden Alps, the road is lined with mountain chapels, their stark spires soaring heavenwards; a portent, perhaps,...